Refund policy

Every piece is made to order and leaves our studio in perfect condition. In case it arrives with any defects we offer a 30 day warranty on our chains & clasps for defects. Contact us right away if you're having issues with a broken chain or faulty clasp so we can fix the problem.

 

Returns

We accept all returns within 14 days of receiving your orders.

Contact us within: 14 days of delivery

Ship items back within: 21 days of delivery

We’re happy to accept returns for those followings;

You are eligible for a return/exchange if the items purchased are:

  • Faulty
  • Different from a sample shown

Items should be unworn and in their original packaging.

Please note that our earrings are NON-returnable for reasons of hygiene and safety. All sale items purchased are not eligible for a refund or return. 

You are NOT eligible for a refund/exchange if:

  • Break due to reasons beyond our control (toddler yanked it, it caught on something)
  • Found the same item cheaper elsewhere
  • You already wore them
  • Changed the length or design from originals.
  • Earrings
  • Items on sale

 

    Conditions of return items:

    Returned items must be in new, unused condition and placed in the original packaging. 

    Postage will be at the customer's expense. We recommend using registered/traceable post as we do not hold responsibility for lost packages.

     

    Exchanges (within 14 days of receiving your orders.)

    We only accept exchanges if the original price is the same as the item purchased or higher than the item purchased.

    Please contact us if you have any problems with your order.

    Refunds

    Refunds are offered up to 14 days from date of delivery. Your purchase can be refund for all full prices items that are unworn and in original condition.

    Jewellery must be returned to us in the original packaging to be eligible for a refund.

    Postage will be at the customer's expense. We recommend using registered/traceable post as we do not hold responsibility for lost packages.