Returns, Exchanges & Warranty

At ERIJEWELRY, we are committed to quality craftsmanship and stand behind the integrity of our pieces. Please review the following policy before making your purchase.

Manufacturing Warranty – 6 Months

All ERIJEWELRY pieces (excluding permanent jewellery and promotional items) are covered by a 6-month manufacturing warranty from the date of purchase.

This warranty covers manufacturing faults and defects in workmanship only.

If a manufacturing fault is confirmed, we will repair or replace the item at our discretion.

The following are not considered manufacturing faults:

General wear and tear
Surface scratches, fading, or bent components
Broken chains due to pulling or snagging
Damage caused by impact or accidental force
Exposure to perfumes, cosmetics, cleaning agents, chlorine, or harsh chemicals
Discolouration due to skin pH or environmental factors
Items altered or repaired by a third party

Returns & Exchanges

We offer exchanges or store credit within 14 days of purchase for eligible items.

To qualify:

Items must be unworn and in original, saleable condition
Original packaging must be included
Proof of purchase is required

Exchanges must be for an item of equal or greater value.
If a lower-priced item is selected, the remaining balance will be issued as store credit.

Change of Mind

Change-of-mind returns are eligible for exchange or store credit only.
Refunds are not provided for change-of-mind purchases.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

Earrings (for hygiene reasons)
Custom or personalised pieces
Resized or modified items
Permanent jewellery
Sale or promotional items

Refunds

Refunds are provided only where required under Australian Consumer Law, including in cases of confirmed major manufacturing defects.

How to Arrange a Return or Warranty Claim

Please contact our team at info@erijewelry.com with your proof of purchase to arrange an assessment.
Items returned without prior approval may not be accepted.