Once purchased, how long does it take you to ship an item?
We are currently on up to 2 days processing time before shipping your order, but some handmade pieces may take longer. Please message us if you have any questions.
What material do you use?
Most of our jewellery is handmade using gold-filled chains, clasps and components.
Gold-filled is used in our all findings that touch the skin to ensure your piece lasts for years with proper care.
Gold filled is a beautiful more affordable alternative to solid gold as it is a genuine layer of gold permanently bonded onto base metal with heat and pressure that contains 100+ times more gold than gold plated. It is extremely durable, won't chip or flake and is tarnish resistant. With proper care it can last a lifetime. Gold filled is nickel free and hypoallergenic, safe to get your jewelry wet and safe for most of sensitive skin.
We also have some gold-plated pieces. Each listing specifies the materials used.
Do you repair?
Yes we do. If your jewelry ever breaks due to reasons beyond our control (toddler yanked it, it caught on something), or any item after 30 days we will be happy to fix your jewellery at a cost ($15〜) + $6.5 reship fee.
Please contact us for further information.
If you’d like to replace entire chains – Contact us for a fee.
Every piece leaves our studio in perfect condition. In case it arrives with any defects we offer a 30 day warranty on our chains & clasps for defects. Contact us right away if you're having issues with a broken chain or faulty clasp so we can fix the problem.
I have sensitive skin, can I wear your jewelry?
Our material is gold filled that is nickel free and hypoallergenic, hence safe for most sensitive skin. Our Jewelry could be worn everyday, such as in the shower.