FAQs

Once purchased, how long does it take you to ship an item? 

We are currently on up to 2-3 days processing time before shipping your order, but some handmade pieces may take longer. Please message us if you have any questions.

What material do you use?

Most of our jewellery is handmade using gold-filled chains, clasps and components.

Gold-filled is used in our all findings that touch the skin to ensure your piece lasts for years with proper care.

Gold filled is a beautiful more affordable alternative to solid gold as it is a genuine layer of gold permanently bonded onto base metal with heat and pressure that contains 100+ times more gold than gold plated. It is durable and tarnish resistant. Gold filled is nickel free and hypoallergenic so safe for most of sensitive skin.

We also have some gold-plated pieces which you need to avoid any contact with water. Each listing specifies the materials used.

Can I shower with gold filled jewerly?

Can I wear it in the ocean/ when I work out? 

You can keep your jewelry on during your everyday activities, including showers, however rinse it with warm soapy water after you swim in the ocean. You need to take extra care of wearing Beau and Classe jewellery in the shower. 

Sweat can also make your jewelry duller quicker, especially necklaces and bracelets, so remove these when you are working out.

Make sure you never leave chemical such as chroline, detergent, alkaline, hair spray and perfume, residues on your gold-filled pieces.

 

Do I need to care for my gold filled jewellery?

Gold Filled jewellery can not wear off like gold plated jewellery, but you do have to treat it with proper care and clean it regularly, specifically the chains.  You don't have to take off your rings or bracelets with heavier chains, but the delicate gold filled chains have a thinner layer of gold on them and thus can be more prone to react to different elements.

 

Do you repair?

Yes we do. If your jewelry ever breaks due to reasons beyond our control (toddler yanked it, it caught on something), or any item after 90 days we will be happy to fix your jewellery at a cost ($25〜) + $7.8 reship fee.

Please contact us for further information. 

If you’d like to replace entire chains – Contact us for a fee.

Every piece leaves our studio in perfect condition. In case it arrives with any defects we offer a 3 months warranty on our chains & clasps for defects.

This warranty does not cover loss, chain breakage, and general wear and tear. General wear and tear includes tarnishing and fading of plated charms, and therefore, is not covered by warranty. 

I have sensitive skin, can I wear your jewelry? 

We provide gold-filled which is nickel free and hypoallergenic, so it is safe for most sensitive skin. Our jewellery can be worn every day, including in the shower. 

We also have some gold-plated pieces. Each listing specifies the materials used.