Repair

If your jewelry ever breaks due to reasons beyond our control (toddler yanked it, it caught on something), we will be happy to fix your jewellery at a cost ($25〜) + $7.8 reship fee. Please contact us for further information. 

If you’d like to replace entire chains – Contact us for a fee.

Every piece is made to order and leaves our studio in perfect condition. In case it has any defects, we offer a 90-day warranty. We will offer a repair or replacement once the item has been proven by our jewellers to be faulty.

This warranty does not cover loss, chain breakage, and general wear and tear. General wear and tear include tarnishing and fading of plated jewellery, and therefore, is not covered by warranty.

 

You have the protection of consumer guarantees under the Australian Consumer Law. In accordance with the applicable provisions of the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  (Note: “major failure” has a specific meaning under the Australian Consumer Law. )